Which deposit methods and currencies are currently available?
Currently, our platform only supports deposits made in cryptocurrencies including USDT (ERC20 and TRC20), BTC, ETH, TRX, USDC, BCH, and DAI. However, we are continually working to include more cryptocurrencies/tokens to our deposit options.
What are the limitations on deposit amounts?
The least amount you can deposit is roughly equivalent to 10 USD in the relevant cryptocurrency. This is subject to changes in exchange rates and conditions set by the payment service provider. The specific minimum deposit limits for each currency are as follows:
  • BCH: 0.07
  • BTC: 0.0004
  • DAI: 10
  • ETH: 0.01
  • TRX: 150
  • USDC: 10
  • USDT: 10
Please note that deposits falling below these minimum thresholds will not be credited to your account and cannot be refunded. These amounts will be deemed as lost. Hence, it is crucial to always verify the minimum deposit limit before executing a transaction to prevent any potential losses.
How quickly are deposits reflected in the account balance?
The time taken for deposits to reflect in the account balance can fluctuate based on the deposit method and the specific cryptocurrency. Here are the typical durations for one confirmation for each cryptocurrency:
  • USDT (ERC20 and TRC20): typically takes a few seconds to a few minutes
  • BTC: takes approximately 10 minutes for 1 confirmation
  • ETH: takes approximately 15 seconds for 1 confirmation
  • TRX: takes approximately 15 seconds for 1 confirmation
  • USDC: takes approximately 15 seconds for 1 confirmation
  • BCH: takes approximately 10 minutes for 1 confirmation
  • DAI: typically takes a few seconds to a few minutes
Furthermore, the number of confirmations needed before a deposit is credited to your account balance can differ for each cryptocurrency. Below are the exact numbers of confirmations required for each:
  • USDT ERC20: 10 confirmations
  • USDT TRC20: 19 confirmations
  • BTC: 0-1 confirmations
  • ETH: 10 confirmations
  • TRX: 19 confirmations
  • USDC: 10 confirmations
  • BCH: 0-6 confirmations
  • DAI: 10 confirmations
Are deposit transactions subject to any fees?
No, does not impose any charges for processing deposit payments. However, please note that there might be associated fees from the cryptocurrency network used for transferring the funds.


What options are available for making withdrawals?
You can withdraw funds using various cryptocurrencies, including USDT (ERC20 and TRC20), BTC, ETH, TRX, USDC, BCH, and DAI. To carry out a withdrawal, customers must transfer money from their cryptocurrency balance to a matching cryptocurrency address.
What are the restrictions on withdrawal amounts?
The least amount you can withdraw is approximately equivalent to 20 USD in the respective cryptocurrency. Please note that due to exchange rate fluctuations, this amount may vary.
What's the process for cashing out my profits?
To cash out your winnings, adhere to the following procedure:
  1. Sign in to the player center.
  2. Proceed to the 'Withdrawal' section.
  3. Select the cryptocurrency balance with a positive amount you wish to cash out.
  4. Initiate a withdrawal to your corresponding cryptocurrency address.
Bear in mind that you can only cash out in the same cryptocurrency. So, if your balance is in Bitcoin (BTC), you must withdraw to a Bitcoin (BTC) address. Withdrawing from one cryptocurrency to another (e.g., from Bitcoin (BTC) to Ethereum (ETH)) is not permitted. Also, consolidating various cryptocurrency balances is not possible, so you must withdraw from one cryptocurrency balance at a time.
What is the duration for the processing of withdrawals?
At, we strive to expedite the withdrawal process, typically completing most transactions within a matter of hours. We aim to ensure a hassle-free experience for our users. However, on rare occasions, processing times may extend due to high traffic or technical glitches, but we consistently work towards reducing these instances. If you encounter any issues or have queries regarding your withdrawal, our committed customer service team is always ready to assist. They will keep you informed about the progress of your request and ensure your withdrawal process is streamlined.
Do any charges apply when making withdrawals?
No, we do not levy any charges on withdrawals. This allows you to cash out your winnings without concern for extra costs, ensuring you retain the maximum amount of your earnings. Our commitment is to your satisfaction, and we strive to offer an efficient, cost-free withdrawal process to all our customers.


Is it possible for me to set up several accounts?
Unfortunately, it is against our policy to establish more than one account per user. Our terms of service only permit a single account for each customer.
What are the steps to set up an account?
Setting up an account at our virtual casino is straightforward and quick. Just use the following link to get started: Sign Up.We ensure an effortless process for you to begin playing your preferred games and reaping all the advantages that our community membership offers.
Am I eligible to open an account?
To qualify for setting up an account, the following criteria must be met:

Age: You should be no less than 21 years of age, as online gambling is limited to legally aged individuals.

Consent to terms and conditions: You should agree to and follow our General Terms and Conditions.

This encompasses our privacy policy, responsible gaming policy, and all other relevant guidelines that regulate your use of our virtual casino.

For any additional inquiries or concerns, our customer support team is always ready to assist you.
What's the procedure for resetting my password?
If you need to change your password for your account, follow these steps:
  1. Go to the sign-in page and find the 'Forgot Password' option
  2. Input the email address tied to your account.
  3. Look out for a message from in your email with guidelines to reset your password.
  4. If the email isn't in your primary inbox, make sure to check your spam or junk folder.
In case you're encountering any issues, our accessible Customer Support team is always on standby to assist you!
Is it possible to modify my email address?
Regrettably, modifying the email address linked to your account isn't an option. However, you can contact customer support to terminate your existing account and establish a new one with a different email address.
What is the process for modify my personal information?
If you wish to change your personal information, adhere to these instructions:
  1. Sign in to your account and go to the 'Player Center'
  2. Choose 'Personal Settings.'
  3. Alter the appropriate fields with your updated data.
  4. Finalize the modifications by hitting the 'Update Profile'button.
Is there a necessity to validate my account?
You might need to verify your account with us. This is a simple process where you show us proof of your identity. We might ask you to do this to:
  1. Follow the law and stop illegal activities.
  2. Make sure we send any winnings to the right person.
  3. Check that only adults are using our site.
  4. Stop any unfair practices.
If we need to verify your account, our customer support team will tell you what to do. This helps keep our site safe and fair for everyone.
Is it possible to terminate my account?
Indeed, you have the option to restrict access to your account for any duration you deem necessary. In more severe cases, you may even completely shut down your account (self-exclusion). Kindly reach out to our customer service, and they will assist you with your request.


Does hold a valid operating license? is managed by Phoenixfield, Inc. (“Phoenixfield”), a corporation registered in the Philippines with SEC Registration Number: CS201954754. It operates under a Certificate of Accreditation and Authority to Operate as a Customer Relations Service Provider issued by the Philippine Amusement & Gaming Corporation (“PAGCOR”) which is valid until May 5, 2025. Phoenixfield is currently applying for an Internet Gaming License under the new Internet Gaming Licensing Regulations announced by the PAGCOR on July 10, 2023. All licensees and service providers under the previous regulations are deemed to be on a probationary status and are required to undergo re-application, conformably with the new guidelines, starting July 17, 2023 until September 17, 2023.